> For the complete documentation index, see [llms.txt](https://docs.movebot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.movebot.io/troubleshooting/errors-and-failures.md).

# Errors and Failures

Movebot attempts to remedy all failures automatically, but there are some failure types that will require manual intervention and we cannot transfer the data across. 

There are two main types of failures:

* Fatal Failures
* File or Folder Failures

Fatal failures occur when we cannot proceed with any transfers in a migration job and file or folder failures occur when there was an issue transferring or scanning a file or folder discovered under a transfer mapping (job).

### Viewing Errors

Errors can be found on an individual transfer mapping basis under **Error Tracker.**

<figure><img src="/files/Zt4NbZQl6sOCFrt3elGt" alt=""><figcaption></figcaption></figure>

### Failure Severities

Errors and failures in Movebot are categorized by severity as described below.&#x20;

| Severity Rating | Example                                | Description                                                                                                                     |
| --------------- | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Critical        | Folder / Files failed to scan          | Critical errors are generally very bad. These include an outright failure to scan a directory, which can lead to dataloss.      |
| High            | Could not create file x.txt            | High severity errors are generally isolated to a single object. It is recommended that you address them on an individual basis. |
| Medium          | File y.txt was ignored                 | Medium severity errors can normally be ignored, but should be noted as they can show incorrect configuration.                   |
| Low Severity    | File !blah.txt was renamed to blah.txt | Low severity warnings are informational.                                                                                        |

### Error Resolution

Fixing errors generally comes down to two approaches:

* Adjustments in configuration or a manual transfer of the object
* Running a Delta

If the root cause is not obvious and it cannot be fixed through configuration, then attempt to run a Delta. If running a Delta does not fix the issue, then reach out to support at <support@movebot.io>.&#x20;