Box

Learn how to connect to a Box account.

Introduction

Movebot has comprehensive support for Box through the Box API. Connecting to Box uses OAuth to authorize.

Requirements

To connect to Box in Movebot you will need:

• To have either Admin or Co-Admin access rights to Box

• To migrate all users, Admin access is required

• The Box tenant must be licensed

Configuration Steps

1. Login to Movebot and create a new project or task

2. When configuring the source or destination, choose to Create new Connection

3. Select Box from the list of available connections and set the connection name

4. Click Connect to Box and authorize the connection through the popup window

5. Click Save and Test connection in Movebot

6. If the connection has succeeded, you can continue

Common Errors

Movebot supports Box migrations for individual users and entire organizations. Below are common issues and questions related to scanning and migrating data from Box.

Error: Access Denied when trying to scan/migrate certain users

Cause: The account used to connect Movebot to Box does not have sufficient administrative privileges. Only the primary Box Admin user can access all user data, including content owned by other Co-Admins. If you connect using a Co-Admin account, you may encounter access denied errors when trying to access the Admin or other Co-Admin accounts.

Resolution: Reconnect using the Box Admin account to ensure full access to all user content.

Frequently Asked Questions

The number of files shown in Movebot scan results doesn't match what I see in Box

Answer: Box may not always display accurate or up-to-date file and folder counts due to a known platform limitation. For more details, refer to Box’s official documentation.

How can I migrate a folder that has been shared with me by another user?

Answer: By default, Movebot ignores folders that have been shared with a user to avoid duplicating data when performing a full tenant migration.

If the folder was shared by another user within your Box tenant, you can locate it by browsing into that user’s account using the Folder-to-Folder mapping modal.

If the folder was shared by someone outside your organization, please contact Movebot support for help mapping and migrating the data safely.

Movebot scan shows substantially more data than what I see in my Box account

Answer: This typically occurs when the "Exclude Shared Content" option is disabled in your Box connection settings.

When this setting is turned off, Movebot includes shared folders in the scan results for every user the folder is shared with. This means the contents of that folder are counted once for each user, significantly inflating the total scanned data.

Example: A shared folder named "Shared Media" is 1.5TB and shared with 20 users. With "Exclude Shared Content" disabled, Movebot counts that same folder 20 times—once for each user—resulting in 30TB appearing in the scan results.

To avoid this, enable the "Exclude Shared Content" setting so shared folders are only counted once, keeping scan results accurate and avoiding data duplication

Supported Features

Movebot has comprehensive support for Box and is well-maintained.

Feature	Supported in Movebot
User Drives	Fully Supported
Permissions	Fully Supported
Versions	Fully Supported
Modification Retention	Fully Supported
Automatic Sanitization	Fully Supported

Tags: box