# Error: user-not-found | | | | -------------- | -------------- | | Error Type | user-not-found | | Relevant Store | All | ## Description A User Not Found User error occurs when Movebot cannot find a user. This could be due to an invalid transfer mapping or by attempting to map a user that does not exist. ## Common Root Causes * The transfer mapping is inaccurate and includes a user that does not exist * The username has a misspelling or other mistake ## Quick Fixes Ensure that your transfer mappings are accurate, and that the user actually exists. If you add transfer mappings with a CSV, there is a higher potential for this to occur. Adding mappings using the transfer modal can resolve this. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.movebot.io/troubleshooting/errors-and-failures/common-errors/error-user-not-found.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.