> For the complete documentation index, see [llms.txt](https://docs.movebot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.movebot.io/troubleshooting/errors-and-failures/common-errors/error-user-not-found.md).

# Error: user-not-found

|                |                |
| -------------- | -------------- |
| Error Type     | user-not-found |
| Relevant Store | All            |

## Description

A User Not Found User error occurs when Movebot cannot find a user. This could be due to an invalid transfer mapping or by attempting to map a user that does not exist. 

## Common Root Causes

* The transfer mapping is inaccurate and includes a user that does not exist 
* The username has a misspelling or other mistake

## Quick Fixes

Ensure that your transfer mappings are accurate, and that the user actually exists. If you add transfer mappings with a CSV, there is a higher potential for this to occur. Adding mappings using the transfer modal can resolve this.