Error: user-not-found

Error Type


Relevant Store



A User Not Found User error occurs when Movebot cannot find a user. This could be due to an invalid transfer mapping or by attempting to map a user that does not exist.

Common Root Causes

  • The transfer mapping is inaccurate and includes a user that does not exist

  • The username has a misspelling or other mistake

Quick Fixes

Ensure that your transfer mappings are accurate, and that the user actually exists. If you add transfer mappings with a CSV, there is a higher potential for this to occur. Adding mappings using the transfer modal can resolve this.

Last updated