# Error: user-not-found

|                |                |
| -------------- | -------------- |
| Error Type     | user-not-found |
| Relevant Store | All            |

## Description

A User Not Found User error occurs when Movebot cannot find a user. This could be due to an invalid transfer mapping or by attempting to map a user that does not exist.&#x20;

## Common Root Causes

* The transfer mapping is inaccurate and includes a user that does not exist&#x20;
* The username has a misspelling or other mistake

## Quick Fixes

Ensure that your transfer mappings are accurate, and that the user actually exists. If you add transfer mappings with a CSV, there is a higher potential for this to occur. Adding mappings using the transfer modal can resolve this.&#x20;