# Error: access-denied | | | | -------------- | ------------- | | Error Type | access-denied | | Relevant Store | All | ## Description Access Denied error means that Movebot does not have access to the file or folder {% hint style="warning" %} Access denied on folders can result in loss of data. {% endhint %} ## Common Root Causes * The account used to connect the Storage Connection does not have the appropriate permissions to access the file or folder ## Quick Fixes * Reconnect the Storage Connection using an account with higher permission levels such as an Administrator account. * Provide the connected user appropriate permissions within the storage platform settings. After attempting a fix, rerun failures or run a new delta migration to try to move the affected files or folders. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.movebot.io/troubleshooting/errors-and-failures/common-errors/error-access-denied.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.