# Error: user-not-active | | | | -------------- | --------------- | | Error Type | user-not-active | | Relevant Store | All | ## Description A user not active error occurs when attempting to move an inactive user account. What 'activated' means in each platform can differ, but typically will mean that the user license has been disabled or deactivated from within the platform. ## Common Root Causes * The user may not be licensed * The user is not enabled or expired ## Quick Fixes Activate the user in the storage platform by ensuring the user is not disabled and has an active license. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.movebot.io/troubleshooting/errors-and-failures/common-errors/error-user-not-active.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.