LogoLogo
Movebot HomeLogin
  • Welcome
  • CONNECTIONS
    • SharePoint Online
    • Google Workspace Drives
    • Windows File Server
    • Dropbox Business
    • Egnyte
    • Box
    • BIM 360 Docs
    • Amazon WorkDocs
    • Citrix ShareFile
    • Google Workspaces Gmail
    • Outlook Online (Office 365) EWS
    • Exchange Server
    • IMAP Server
    • pCloud
    • Block Storage
      • Amazon S3
      • Azure Files
      • Azure Blob
      • Google GCS
      • Backblaze B2
      • Wasabi
    • Other Connectors
      • SFTP Server
      • Google Drive (Personal)
      • Dropbox Personal
      • SharePoint via Application Access
  • Features
    • Overview
    • Data Migrations with Movebot
    • Mail Migrations with Movebot
    • Calendar Migrations with Movebot
  • Using Movebot
    • Overview
    • Scan and Discovery
      • Project Discovery Scan
      • Searching Scan Results
      • Adding Transfers from Scan
      • Warnings and Issues
    • Transfer Mapping
      • Add User Mappings
      • Add Team/Shared Drives
      • Add Network Mappings
      • Import CSV Mappings
      • Excluding Content
    • Permissions and Metadata
      • Mapping Permissions
      • Scanning permissions
      • Manual Permissions
    • Transfer Execution and Cutover
      • Deltas and Changes
      • Failures and Errors
      • Pausing/Resuming
      • Scheduling
      • Data Localization
  • Platforms Guides
    • Overview
    • Google
      • SharedWithMe content
      • Sharing and Ownership
      • Performance and Limits
      • Deduplication of files/folders
      • Delegating Domain Wide Authority
      • Mail ingestion methods
    • SharePoint
      • Granting OneDrive Access
      • Custom Column Metadata
      • Performance Limits and SharePoint Ludicrous Mode
    • Windows Fileservers
      • Server Requirements
      • Proxy Configuration
      • Non-GUI Environments
      • Running the Movebot Agent as a Service
      • Logging and Debugging
      • Windows 2012 R2 Guide
      • Windows 2008 R2 Guide
    • Dropbox
      • Namespaces and Limitations
    • Others
      • Exchange Web Services (EWS)
        • How to disable EWS throttling
  • Troubleshooting
    • Performance and Speed
    • Errors and Failures
      • Common Errors
        • Error: user-not-active
        • Error: token-expired
        • Error: unknown-error
        • Error: user-not-found
        • Error: file-not-found
        • Error: invalid-filename-characters
        • Error: duplicate-file-name
        • Error: permissions-mapping-incomplete
        • Error: access-denied
        • Error: uploaded-size-mismatch
    • Hipaa Regions
  • Login to Movebot
Powered by GitBook
On this page
  • Description
  • Common Root Causes
  • Quick Fixes

Was this helpful?

Export as PDF
  1. Troubleshooting
  2. Errors and Failures
  3. Common Errors

Error: user-not-active

Error Type

user-not-active

Relevant Store

All

Description

A user not active error occurs when attempting to move an inactive user account. What 'activated' means in each platform can differ, but typically will mean that the user license has been disabled or deactivated from within the platform.

Common Root Causes

  • The user may not be licensed

  • The user is not enabled or expired

Quick Fixes

Activate the user in the storage platform by ensuring the user is not disabled and has an active license.

Last updated 1 year ago

Was this helpful?