# Error: user-not-active

|                |                 |
| -------------- | --------------- |
| Error Type     | user-not-active |
| Relevant Store | All             |

## Description

A user not active error occurs when attempting to move an inactive user account. What 'activated' means in each platform can differ, but typically will mean that the user license has been disabled or deactivated from within the platform. 

## Common Root Causes

* The user may not be licensed
* The user is not enabled or expired

## Quick Fixes

Activate the user in the storage platform by ensuring the user is not disabled and has an active license.