Dropbox Business

Learn how to connect to a Dropbox Business or Dropbox Teams account.

Introduction

Movebot has comprehensive support for Dropbox Business and Dropbox Teams through the Dropbox API. Connecting to Dropbox uses OAuth to authorize.

To connect to Dropbox Personal see Other Connectors

Requirements

To connect to Dropbox Business online in Movebot you will need:

• To have access to the account owner account in Dropbox, or an Administrator

• The Dropbox account must be licensed

Configuration Steps

1. Login to Movebot and create a new project or task

2. When configuring the source or destination, choose to Create new Connection

3. Select Dropbox Business from the list of available connections and set the connection name

4. Provide the email address of your administrator account

5. Click Connect to Dropbox and authorize the connection through the popup window. You will be required to log in to Dropbox. Make sure you log in with the same account that you specified above.

6. Click Save and Test connection in Movebot

7. If the connection has succeeded, you can continue

Common Errors

Movebot supports bi-directional and tenant to tenant migrations with Dropbox Business. Below are common errors and questions related to scanning and migrating Dropbox Business data.

Error: Failed to scan Team Folder (access-denied)

Cause: The admin user specified in your Dropbox connection does not have sufficient access to the Team Folder.

Resolution: Even if the folder appears visible in the Dropbox Admin Console, the admin must be explicitly granted editor permissions on the folder itself. Visibility alone is not enough for Movebot to scan or migrate the contents.

Error: "Requested user could not be found."

Cause: The admin email address used in your Dropbox connection is invalid or misspelled.

Resolution: Double-check the spelling of the email address and confirm that the user exists within the Dropbox tenant.

Error: Too many items for single namespace

Cause: This folder account contains more items than recommended for a single namespace.

Resolution: This is a known Dropbox limitation. See here for a detailed explanation.

Frequently Asked Questions

Movebot scan shows substantially more data than what I see in my Dropbox account

Answer: This typically occurs when the "Exclude Shared Content" option is disabled in your Dropbox connection settings.

When this setting is turned off, Movebot includes shared folders in the scan results for every user the folder is shared with. This means the contents of that folder are counted once for each user, significantly inflating the total scanned data.

Important: A shared folder is different from a Team Folder.

• Shared folders are owned by a specific user and live within that user's personal Dropbox space.

• Team Folders are owned and managed at the organizational level and are not affected by the "Exclude Shared Content" setting.

Example: A shared folder named "Shared Media" is 1.5TB and shared with 20 users. With "Exclude Shared Content" disabled, Movebot counts that same folder 20 times—once for each user—resulting in 30TB appearing in the scan results.

To avoid this, enable the "Exclude Shared Content" setting so shared folders are only counted once, keeping scan results accurate and avoiding data duplication

How can I migrate a folder that has been shared with me by another user?

Answer: By default, Movebot ignores folders shared with a user to avoid duplicating data when migrating an entire tenant.

If the folder was shared with you by another user in your Dropbox tenant, you can locate and migrate the folder by browsing to the owner’s account in the Folder-to-Folder mapping modal.

If the folder was shared by a user outside your organization, please contact Movebot support for assistance in mapping and safely migrating the data.

Supported Features

Movebot has comprehensive support for Dropbox and is well-maintained.

Feature	Supported in Movebot
User Drives	Fully Supported
Shared Folders	Fully Supported
Team Workspace (Team Drives)	Fully Supported
Permissions	Fully Supported
Versions	Fully Supported
Modification Retention	Fully Supported
Automatic Sanitization	Fully Supported

Tags: dropboxfullbusiness